Export this conversation, prepare a VIA service handoff, or open an official rider resource.
How can we help?
Rider help
My VIA Account
Sign in to manage consented preferences and saved places.
VIA Link help
Check pickup and destination before continuing to official booking.
VIAtrans information
Find the official application and get help with the process.
Chat with live agent
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Checking availability
Share feedback
Prepare a minimized rider-service report.
VIA Transit Police
View official safety contact guidance.
VIAWorks help
Prepare an employer commuter-program request for VIA review.
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Start a conversation before downloading a PDF.
VIAtrans information
Get ready for the VIAtrans application
Use VIA's official application page and Accessible Services to learn what you need. Ask VIA cannot determine eligibility or submit an application.
Review the current VIAtrans application and instructions on VIA's official page.
Use the application instructions to prepare the information you will need.
Have the required medical-professional section completed by the appropriate professional.
The official VIAtrans process determines eligibility and accepts applications.
VIA Link trip help
Check your VIA Link service areas
Ask VIA can compare a pickup and destination with reviewed VIA Link zones before you continue to official booking. It does not determine eligibility, price, availability, or pickup.
VIA Link zone check
Check both points here, then use the official VIA Link system to confirm and book the trip.
Official booking required
No booking in chat
Pickup
Destination
The official VIA Link booking system remains the authority for service availability and trip details.
VIAWorks help
Request VIAWorks follow-up
Share a minimized employer commuter-program request for VIA review.
Saved on this device
Next, choose a VIA resource below to continue.
Live help
Chat with a live VIA agent
Request a live agent for this Ask VIA chat. Agent replies will appear here when the approved staff inbox is connected.
For urgent or time-sensitive help, call VIA customer service at (210) 362-2020 .
Transit Police
Contact VIA PD
For emergencies, call 911. For safety or security concerns related to VIA service, use VIA Transit Police Emergency Safety and Security.
Ask VIA does not dispatch police. Stay in a safe place and call 911 for immediate danger.
Share feedback
Help VIA understand what happened
Use this for a stop, shelter, bus, operator, safety, cleanliness, accessibility, app, or service issue. Ask VIA records a minimized submission for VIA review.
Avoid faces, IDs, payment cards, medical records, and other private information.
Ask VIA records your feedback for VIA review. Optional staff email notification does not determine acceptance.
Share feedback
Additional VIA Resources
Open an official page for rider updates not covered by the service workflows above.